Bryan Overcash

Helpful information on Contact Centers, Customer Service and People Skills

things-to-think-about-when-building-a-call-center-staffing-plan
06 Feb

9 Things to Think About When Building a Call Center Staffing Plan

By Bryan Overcash

Design a call center staffing plan that works for your company by clarifying your specific needs, from locations to skill sets.

Business people in a meeting
28 Jan

Call Center Outsourcing Services: How to Choose the Right Contact Center Vendor

By George Simons

Selecting the right call center vendor is good business. Your customers will be well-served and the center will not become a drain on your resources.

things-to-expect-from-your-call-center-outsourcing-vendor
24 Jan

Call Center Outsourcing Companies: 5 Things to Expect From Your Vendor

By Greg Alcorn

Outsourcing your call center could be the smartest decisions you will ever make, but it could also be one of the worst if the vendor is not a good fit for your needs.

call-center-staffing-model-examples
16 Jan

5 Call Center Staffing Model Examples

By Greg Alcorn

Your outsourcing vendor works for your company. You decide where you want your call center located, how it should be run, and the technologies used.

call-center-staffing-agencies-how-much-does-it-cost
08 Jan

How Much Does It Cost to Outsource a Call Center?

By Bryan Overcash

Pricing models for call center staffing can vary. What you pay depends on the work, the quality of the agent, their location, and their employment situation.

19 Dec

4 Popular Techniques to Ensure Successful Call Center Management

By GCS Agents
201712_GCSDecSocial_FB
04 Dec

Dynamic, Voice Variety

By GCS Agents

Variety of your voice – rate, tone, and pitch – is your secret weapon in the business of people and the art of connection.

201711_GCS_NovemberSocial_BlogInline_1
22 Nov

A Guide to Surviving the Holidays

By Greg Alcorn

Practice these 7 soft skills and effective communication tips this holiday season.

Hurricane
12 Sep

Minimize Damage to Call Center Operations in the Face of Natural Disaster

By Bryan Overcash

Is your call center prepared for a disaster? Learn what can you do to minimize the impact of a natural disaster on your business.

Create-the-best-customer-experience
12 Sep

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

By GCS Agents

The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar

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