Greg Alcorn

CEO

Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:

  • Delivering the most professional presentations in the contact center industry
  • Providing an experienced, proactive client services team
  • Supporting an accurate and responsive information technology team

A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.

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Articles by Greg

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Recap of the Call Center Optimization Forum in Charlotte

There was recently a contact center optimization forum in Charlotte, NC. Check out some of the highlights.

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Could a Customer Be Your Best Salesperson? | BNET

Could a Customer Be Your Best Salesperson? | BNET

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The Benefits of Laughter in the Workplace

The Benefits of Laughter in the Workplace