Greg Alcorn

CEO

Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors:

  • Delivering the most professional presentations in the contact center industry
  • Providing an experienced, proactive client services team
  • Supporting an accurate and responsive information technology team

A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.

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Articles by Greg

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Ron Rowan, GCS’s first employee!

Ron Rowan, GCS’s first employee!

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Four Absolutes of Quality

Quality is defined as conformance to requirements. The system for causing quality is prevention, not appraisal. The performance standard must be zero defects. The measurement of quality is the price of nonconformance.

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Improving Corporate Communication (Operations and the Communication Plan) ~ Part II of III

Improving Corporate Communication (Operations and the Communication Plan) ~ Part II of III