George Simons

VP of Business Development

Client Development and Communications- George is responsible for overseeing all the company business development activities and communications. He brings more than 20 years of marketing and customer service experience in the service and manufacturing sectors. He enjoys bringing clients and GCS resources together to provide solutions for their contact center and back office needs.

George is passionate about customer service. He and Greg Alcorn, CEO promote the use of Soft Skills and Empathy in developing better communication that improves customer satisfaction and performance. This includes the creation of the on-line training program, Say This. Not That, Most of the time.™

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Articles by George Simons

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Turning Profit in a Customer Care Center

Turning Profit in a Customer Care Center

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Use Proper Manners when Calling a Customer on their Mobile Phone

Use Proper Manners when Calling a Customer on their Mobile Phone

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Don’t Flood them with eMails, Flatter them with a Phone Call

Don’t Flood them with eMails, Flatter them with a Phone Call