Bryan oversees the systems and processes that bring demonstrated value and sanity to each client program. His leadership of all operational, financial, and administrative activities, effectively deliver the quality interactions that are key to client success. Clients appreciate his laser focus on their program results while enjoying his personable approach to daily interaction.
Prior to GCS, Bryan was vice president of finance for one of the country’s largest customer contact BPO firms. Seeing a better way to serve the client and customer, he partnered with Greg Alcorn in 2001 to form GCS. Since then, Bryan has led the start-up and operation of dozens of contact centers serving multiple clients and industries. He has consulted on contact center projects around the world, including in Europe, Manila, India, and Japan. Mr. Overcash is a certified public accountant (CPA) and draws from experience as the CFO of service, technology and manufacturing companies.
Articles by Bryan Overcash
How to Tackle the Call Center Setup Process
Setting up your call center the right way will save you time and money. Consider location, the available talent pool, and how much square footage you need.
9 Things to Think About When Building a Call Center Staffing Plan
Design a call center staffing plan that works for your company by clarifying your specific needs, from locations to skill sets.