GCS Named One of the Best Call Services of 2021

We are honored to have been named one of the Best Call Services Companies of 2021 by Digital.com. 

GCS Agents offers scalable U.S. based and near-shore contact center solutions with a hub-and-spoke model to cost effectively manage front line, after-hours, overflow, and seasonal programs. Our agents become experts on the businesses they serve and provide 24/7 omnichannel support solutions in all channels. GCS delivers a satisfying Customer Experience with a consistent, quality message designed to build brand awareness and repeat business.

GCS’ clients can take advantage of live agent, chat, email, text, IVR, social media, video, web, and direct mail communication with their customers. Their robust Amazon Connect system provides flexibility, AI and BI insight that grows client business. By tailoring contact center and back office solutions, they can easily meet client business’ needs and budget goals. Key solutions include:

• Customer Support, Sales and Service
• Order and Payment Processing
• Overflow and Hotline Staffing
• Municipal and Agency Support (211, 311, ADA)
• Reservations and Bookings
• Tele-Med and Health Care Appointments and Enrollment
• Contact Tracing
• Insurance Service and Sales
• Financial Product Support
• Tech Support
• Rapid On-Boarding
• Remote Training
• At Home Agents: Immediate Start
• QA and Reporting Disaster Response

With over 20 years of experience, GCS Agents delivers fast startup with high capacity 24/7 coverage with both dedicated and shared agent models. All programs supported with robust disaster recovery, security, and QA. GCS Agents also offer flexible pricing and a continuous improvement process.

Contact us today and speak to our team and share your goals and challenges. We will provide an honest assessment and next steps for you to consider.

What Customers Are Saying
Customers often brag about GCS Agents’ high level of communication and ability to tailor and implement custom solutions. One customer said, “They were fanatical with their communication,” and another said, “They put together exactly what we needed. They amazed us by implementing small changes that make a big difference in our program.”

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