Each year, we at GCS speak with many companies in the United States (and beyond) looking to improve their outsourced contact center results by switching from their current call center partner. And because most procurement professionals want to make sure they are doing their due diligence in speaking with the best of the crowded field of outsource call centers, they often ask us who are some of the other contractors and competitors we have in this space.

We’re never ones to shy away from being blatantly honest with respect to competition, and we want our clients to be as informed as possible. The best fit for both parties yields the best results.

Here is a list of some of the companies that have a solid contact center reputation. Because “best” is often defined by the client’s needs, these are not ranked, merely provided.

1. Sykes
   Having been around for years, Sykes is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services.
2. TeleTech
   A leading global customer experience technology and services company delivering customer service for companies around the world.
3. Intrado (formerly West)
   West is a large company that helps with inbound or outbound telemarketing campaigns and technology solutions
4. Concentrix (formerly Convergys)
   A wholly-owned subsidiary of SYNNEX is a leading business services company providing customer experiences around the world.
5. Conduent
   Conduent is one of the world’s largest providers of diversified business process services with leading capabilities in digital processing, automation, and analytics. They serve businesses and governments to deliver services to the people they serve. 

Now that you have this information, consider how your current partner is meeting your customers’ needs. When choosing GCS Agents as your outsourced contact center partner, we provide you with a proven approach that is customized to meet the needs of your customer while adding sanity and value.

You may like to take a look at some of these great resources: 

• How to Choose the Right Call Center Vendor
• Call Center Outsourcing
• 5 Call Center Staffing Model Examples

VIDEO: What Makes GCS Different?

Next Steps

Finally, we thought you’d like to know about our Sanity Check offer, where you can actually get actionable feedback on your current outsource situation. Our expert team will provide a sanity and value review that you can use to determine if it’s time for a switch. Put your current results to the test instead of basing this huge decision on a computer screen.

It typically takes a little over an hour to submit your documents and review the results. Most everyone finds it worth the time investment. 

Let’s schedule a time for your review!

{{cta(’96af5a3f-dbee-46c7-bcc2-c21787c59223′)}}