GCS Wins Two 2020 Excellence in Customer Service Awards
Global Contact Services (GCS) received awards in two categories of the 2020 Excellence in Customer Service Award presented by Business Intelligence Group.
GCS supports ApSeed in NYC!
Global Contact Services (GCS) is bringing ApSeedTM Early Childhood Education to NYC! ApSeed’s goal is for every child under 5 years old to be kindergarten-ready by providing MySeedlingTM touchpads to low-income families.
The Power of Habit and Mentorship
Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.
Learn My 3 Powerful Soft Skills in 3 minutes
Greg Alcorn and Lou Diamond discuss eliminating no, so, try and just, turning negatives into positives and 4 steps to keep your cool when stressed.
4 Great Questions Before Switching Your Contact Center Vendor
Four questions to ask before switching call center vendors. How has the scope changed? Do you fear change? Are you communicating? Who is on the shortlist?
How to Use a Contact Center Improvement Plan to Increase Value
Looking to improve your contact center? GCS’s Call Center Improvement Tool can help you evaluate these 10 distinct areas of improvement.
Public vs Private in Call Center Outsourcing: David vs Goliath(s)
The differences in working with public companies, the Goliaths, and private companies, David, when outsourcing your contact center.
What Are The Benefits of Soft Skills Certification for Call Center Agents?
Understand the benefits for individuals and employers for soft skill training and certification. Endorsed by the AGCCP and qualifies for SHRM credits.
10 Call Center Innovation Ideas to Boost Your Competitive Edge
If you’re looking to make your call center more innovative, make a smart investment in one of these 10 strategies.
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