How to Decide What to Outsource. If anything.

Greg Alcorn
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Are you having trouble deciding what your company should outsource?  Here’s one really quick way to decide.

Decide What Functions Your Company Should Outsource

10 minutes will help you decide what business functions to outsource.

  1.  Make a list of your business functions.
  2. Reorder your list of business functions in order of “Most Critical“.  (i.e. Item number 1 is most critical to your company’s success, item number 10 or 20 is least critical to your success).
  3. Now make a second list, again reordering your business functions, but order them from Most Complex to Least Complex.  (How complex is it to complete this business function? More complex functions might not be suitable for outsourcing.)
  4. Now you can, theoretically, draw a line through your lists where the most Critical and most Complex items end.  Any business functions below those lines are good candidates for outsourcing.
Here’s a VERY simple example.

 

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My business’s most critical core functions

  1. Client Account Management
  2. Customer Service
  3. Accounting
  4. Payroll
  5. Business Development
  6. Human Resources
  7. Staffing

My business’s most complex core functions

  1. Client Account Management
  2. Business Development
  3. Accounting
  4. Customer Service
  5. Payroll
  6. Human Resource
  7. Staffing
 
Now I’ll draw line between the third and fourth items on each list.  Anything above that line is something I want to keep in house, while the items below that line (especially if they are below the line on both lists) may be functions more suited to outsourcing.
 

My business’s most critical core functions

  1. Client Account Management
  2. Customer Service
  3. Accounting
  4. Payroll
  5. Business Development
  6. Human Resources
  7. Staffing

My business’s most complex core functions

  1. Client Account Management
  2. Business Development
  3. Accounting
  4. Customer Service
  5. Payroll
  6. Human Resource
  7. Staffing

From these lists I might decide Payroll, HR and Staffing are business functions my company should try outsourcing.

If you’re still hazy on which core business functions to outsource, give GCS a call and we can help you figure out what function(s) might improve your bottom line.

 

 Call Center Outsourcing Solutions 

Find industry experience, process approach, and turnkey solutions! 

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