soft skills training
Learn My 3 Powerful Soft Skills in 3 minutes
Greg Alcorn and Lou Diamond discuss eliminating no, so, try and just, turning negatives into positives and 4 steps to keep your cool when stressed.
Read More7 Common Communication Blunders
The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.
Read MoreDynamic, Voice Variety
Variety of your voice – rate, tone, and pitch – is your secret weapon in the business of people and the art of connection.
Read MoreGCS’s Quick Reference Guide to Conference Call Etiquette & Productivity
The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which ar
Read More16 ROI-Proven Ways a Consultant Can Help Your Call Center
Do you have the in-house resources and experience to run your contact center? If not, consider these 16 ways an outsource partner or consultant can help.
Read More3 Call Center Soft Skills Your Representatives Need
As we move forward into the digital age, soft skills training for call center representatives is now more important than ever.
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