Make GCS Your Contact Center

Outsourced, Contracted and Managed Call Centers and Back-Office Operations

Call Center Services at all levels and areas of operation

GCS provides effective Contact Center Management Services  to deliver multi-channel customer interactions  and support for consumers, patrons, users and enterprise personnel. We provide these vendor services in GCS centers and on premise at our clients sites.

 contact center vendors

WE PROVIDE MANAGEMENT AND STAFFING FOR THESE SERVICE AREAS

  • Live Agent Staffing for Call Centers, Walk-in desks, eMail, Chat, Text and Video
  • Self-Service Tools such as IVR, Website, Apps and Auto-Attendants
  • Back Office Support  for Fulfillment, Workstation Processing, and Administration
  • Consulting and Training for Customer Service and Contact Center Operations

TYPES OF CONTACT CENTER VENDOR SERVICES

GCS are the flexible, nimble and accessible contact center vendors. Join other commercial and public sector clients gaining cost-effective solutions by contracting with the customer experience specialists from GCS.

  • Customer Service and Sales
  • Tech Support and Help Desk
  • Reservations and Dispatch
  • Case Management
  • Social Moderation
  • Website Support

Repeatability in the call center environment is necessary to meet SLA’s, deliver great customer service, and maintain a compliant organization. Our process-focused approach manages the complex mix of people, operation and technology to deliver the results that eliminate client distractions.

We manage your business as our business with a diligent eye toward continuous improvement and innovation. We work with our client partners to provide the optimum solution to balancing customer satisfaction with organizational goals.

contact center vendor

 

BACK OFFICE PROGRAMS

GCS provides Workstation Activities and Management Services to deliver cost savings and solutions that support your captive center and back office administrative needs.

Workstation Activities includes both voice and non-voice activities. Everything from Background Checks to Claims Processing is done with our high speed and secure network. We quickly process the information you need to keep your business running. Some examples include:

  • Account Servicing
  • Content Moderation
  • Document Indexing
  • Transcription
  • Background Checks
  • Auto-Line Verification
  • Case Registration
  • Reverse Logistics
  • Image Stamping
  • Data Entry
  • Claims Form Processing
  • Help Desk
  • Social Media Care
  • Fulfillment
  • Customer Care

CONTACT CENTER SUPPORT SERVICES

Outsource any component of your contact center to GCS. Partner with us to improve your captive center. We can provide ongoing Quality Assurance, Agent Coaching, and Certification Audits to increase results without growing your internal staff.

MANAGEMENT SUPPORT SERVICES

  • Facility Management
  • Sales Verification
  • Production Control
  • Quality Assurance
  • Agent Performance
  • Client Monitoring
  • Auditing Surveys
  • Seed Call Programs
  • Agent Coaching
  • Agent Utilization
  • Workflow Design

CUSTOM PROGRAMS

The Managed BPO world offers companies a real opportunity to improve performance and reduce cost. Challenge GCS with your biggest headache and let us put our people, technology and reputation to work for you. Our team will carefully assess your needs and advise if we have a solution to meet your requirements.